Refund & Cancellation

Welcome to Jomotel.com. By booking / payments or using our services, you agree to comply with the following Refund & Cancellation Policy. Please read them carefully.

1. Cancellation Policy

• Reservations are confirmed only after successful payment.
• Cancellation policies may vary depending on room type, property, and season.
• Applicable cancellation fees will be mentioned at the time of booking.
• Refunds, if applicable, will be processed according to the specific cancellation policy stated during your booking.
• Special terms may apply for group bookings.

2. Force Majeure Policy

In cases of cancellations due to force majeure events (such as natural disasters, pandemics, or government travel restrictions), Jomotel may:

• Offer a partial refund, or
• Provide a future booking credit, depending on the specific situation.

3. Promotional & Non-Refundable Rates

• Certain discounted, special offer, or promotional bookings may be marked as "Non-Refundable."
• These reservations cannot be cancelled, modified, or refunded under any circumstances.

4. Refund Process

• Refunds, if applicable, will be processed to the original payment method or a newly provided payment option.
• Please allow up to 30 business days for the refund process after cancellation confirmation.
• Actual processing times may vary depending on your bank or payment provider.

5. Contact Us

If you have any questions, clarifications, or specific property-related cancellation policies, please contact us at stay@jomotel.com.